Volt upgrade problems

[Harley2017]

I upgraded to the Ultimate Volt last week and have had nothing but problems…no Netflix activation email and terrible difficulty with transferring Virgin media mobile number to new O2 sim. Virgin media saying nothing wrong with their side and O2 saying that it’s VM mobile who’s done something wrong!!!! I am still in the 14 cooling off period and really considering cancelling!

O2 have offered £6 off next bill and VM are deducing £10.99 for the Netflix issue. My concern is that after the 14day cooling off period I will be stuck with VM for the next 18 months going back and forward with these problems trying to get a resolution!

[aouc]

I'm happy to see that I'm not the only one to have problems with VM customer services. As someone who has just joined VM and can't even get any help with how to get anything working I'm in the same situation as you regarding the 14 days. Unless I see a better side of customer services I plan to cancel as soon as possible.

Hope you get resolution for your problems as soon as possable.

[Paul_DN]

Hi aouc,

Thank you for reaching out to us in our community and welcome back, we have answered you on your previous post, please keep it to one post, this just makes the time it takes to answer longer for you and other, please answer my colleague on your other post if you still need help.

Regards

Paul.