Volt upgrade application

[george_chatzi]

Hi,

I am a Virgin customer and applied for an O2 sim via Virgin's email campaign.  I completed all steps of the application and received confirmation from the Virgin team that my application was forwarded to O2 and I should receive a confirmation from them by email and my new sim by post.

It's been two weeks and I have no feedback at all.  I tried to contact O2 helpline but they require the O2 phone number.

Is there anyway to find out the status of the application?

KR

George

[Paulina_Z]

Hi @george_chatzi,

Welcome back to our Community Forums! Thank you for your post and I'm sorry that you're having some issues with your Volt package upgrade! We're here to help! 🙂

We're unable to process package changes on this platform, however, I'll be happy to look into this further for you and see what we can do to assist in this situation.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z · Accepted solution]

Hi @george_chatzi,

Thank you for coming back to me via Private Messages, and I'm sorry that I was unable to assist with your Volt package order. However, I'm glad to hear that you've been able to place your order in full when speaking to our team via text on 07533051809.

If you need any further help or assistance with this process, please let us know. We're here to help. 🙂

Thank you.