Volt still not applied

[Skazee]

Hi 

long time customer With o2. Joined vm in august. O2 have doubled the data but still no speed boost on the broadband. How long should it take?

[Matthew_ML]

Hey Skazee, thank you for reaching out a warm welcome to the community, I am sorry your Volt benefits have not been added yet.

How did you activate them?

Once they have been activated they can take 14 working days to be applied.

You can also check if you have done this correctly by going to this link. Thanks 

[Skazee]

I activated on myo2 when I joined vm but you guys have not activated my speed boost. It’s been 3 months 

[John_GS]

Hi Skazee

Thanks for coming back to us and confirming. I am sorry again they're not added. I will send you a PM now, clear security and do a Missing Benefits form, this will go to the back office team who will investigate and add the Benefits to your Virgin Media account within 7 working days (normally a lot sooner however)

Look out for the PM now 🙂

Kind regards,

[John_GS]

Hi Skazee

Thanks for joining me on PM and allowing me to sort out the Volt benefits for you, this has been sorted and they are now active. Thanks also for allowing me to book a technician visit for you for your downstream power levels. The visit will be viewable in your online account within an hour but go off the PM for the timeslot.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
Let us know how the visit goes or if you need further assistance with anything
Best,

[John_GS]

Hi @Skazee

Thanks for your message but please do not send a PM to an agent unless requested.

Have you done a wireless scan in the property using the Connect App? This should advise and prompt you to order the Pod if needed.

Let us know how you get on

Best wishes,