Volt speedboost not activated a month later

[davepassey]

Spoiler

I had my volt benefits activated on my o2 account on 24th of September, it is now almost a month and I still haven't had my speed boost. What can I do about getting it sorted I don't have or want whatsapp to be able to chat to somebody.

I had my volt benefits activated on my o2 account on 24th of September, it is now almost a month and I still haven't had my speed boost. What can I do about getting it sorted I don't have or want whatsapp to be able to chat to somebody.

[Ilyas_Y]

Hey @davepassey thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the speed increase.
In some cases it get's added and in some cases it doe not depending on what services was prior to it and if it qualifies for a speed boost.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @davepassey, thanks for speaking with us today.

I'm glad we were able to get the issue resolved and make the services even better!
As mentioned - keep us informed about how everything goes in the coming week 🙂

Kind regards,
Ilyas.