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Volt speed upgrade not applied

thip
Joining in

My volt benefits were applied by O2 in July, but I'm still waiting for the speed boost from Virgin. How can I get this applied?

8 REPLIES 8

LesGTO
Tuning in

I renewed and upgraded my package/ contract in February 2022 to  Volt and increase broadband speed from 600 to 1GB - i am still waiting as this never materialised and that contract is now nearing its end.

Les

 

Arissa_H
Forum Team
Forum Team

Hi Thip 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see the speed has not increased  ☹.

Just so we can help you and do our best to resolve this, please can you expand onto what you mean by speed boost?

Thank you. 

Ari - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


The broadband speed boost as per here: https://www.virginmedia.com/virgin-media-o2

Are you able to check here that the Volt package has been applied to your account?

 

Rob

 

 

It hasn’t been applied. I can see there that my speed is unchanged.

Please can someone PM me so that I can get this sorted out?

I’ve finally managed to sort this out through a few hours on the online chat. 

Thanks for coming back to us thip and I'm glad to hear that you have been able to get your issues resolved.

Please let us know if you have any further issues.

Kind Regards,

Steven_L