Volt speed increase not applied

[mcsebri]

Hi, I have recently had M256 broadband installed. 

As I am an existing O2 customer,  I have activated my volt benefits through O2.

As yet my broadband speed has not been increased to the next level up as described woth the volt benefits. 

Please advise...

Brian McSeveney 

[John_GS]

Hi @mcsebri 

Thanks for posting and welcome to the community.

Sorry to hear you've not got your Volt benefits.

I'll send you a PM now to assist further.