Volt speed boost (Virgin Broadband side) :c)

[adiuk0]

Hello,

I have Virgin broadband M125 and was switched over to O2 mobile from Virgin mobile. On the 22nd July I got a message from O2 saying my Volt benefits had been applied. I checked my O2 account and they have been. I have waited for the 2 weeks as advised and have not yet had a Volt boost to my Virgin broadband. Both accounts have the same address. I was assuming that I would have had a message from Virgin to let me know they had been applied by now... I also checked on the website, it says I can supercharge my world at my address.... Have I been a doughnut and missed something that I was suppossed to do?

Any help would be greatly appreciated....

Thanks, Adi 😀

[Carley_S]

Hi @adiuk0 

Welcome to the community forums 

Sorry to hear that your Volt benefits have not been applied to your package yet. 

I can see on the systems that you have been in touch with us today to discuss this and have a resolution in progress to get this sorted for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).