Volt showing price increase?

[gorners09]

Did anyone else’s contract show a price increase after Volt speed increase was applied? Today I had to ring to get the benefits applied which was done, but when I log in now I’m showing as a new contract at £46 a month when it was originally £26.50 a month? That doesn’t seem right to me unless it will adjust back down in the next few days?

EDIT: Seems there were system issues that prevented it being processed correctly, it has been resolved now. 

[Akua_A]

Hi @gorners09 

Welcome back to our community forums and sorry to see this happened when viewing your Volt package price.

I am however glad to see the issue soon resolved itself. I can also see you are currently in contact with our team via private message Our team there will do their best to support you.

Thanks,

[gorners09 · Accepted solution]

This has been resolved now with brilliant help from the forum admins. Some issues with the billing were corrected. Thanks very much. 

[Lee_R]

Hi @gorners09 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[gorners09]

Hi Lee_R, yes, as per the accepted solution, you have gone over and above to resolve this issue. Many thanks from me.