Virgin Media Community

[Teeks2022]

Tried signing up for volt rewards. I have virgin broadband and an O2 mobile contract. Phoned the helpline up twice now. The first time I was told I would be charged £12 a month for the O2 double data. The 2nd call I was told it would be £10. I thought if you had a virgin and O2 accounts the double data and broadband speed boost were at no extra charge. I was told on the 2nd call, that's only for new customers. Is that correct? 

[BenMcr]

If you have existing Virgin Media cable services and O2 then you should apply for the Volt benefits through My O2.

[Teeks2022]

Phoned O2 and got nowhere. On their website and Virgin website it says if you are a virgin broadband and O2 customer you get a free speed boost and free double data. The virgin helpline agent told me today that's only for new customers, otherwise there's a charge. So either I'm very dumb or the website claims of free upgrade aren't correct. Maybe I'm missing something here?

I only had virgin installed last week. 

Absolutely baffled. 

[BenMcr]

If you didn't sign up with a Volt bundle when you got Virgin Media installed then this applies:

https://www.o2.co.uk/virgin-media-o2

Already have Virgin Media and O2 in your household?

Check your eligibility and activate your Volt benefits in My O2, at no extra cost. To be eligible, you need to have broadband from Virgin Media and a Pay Monthly plan from O2, in your household.

[enlli]

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@Teeks2022 wrote:

Phoned O2 and got nowhere. On their website and Virgin website it says if you are a virgin broadband and O2 customer you get a free speed boost and free double data. The virgin helpline agent told me today that's only for new customers, otherwise there's a charge. So either I'm very dumb or the website claims of free upgrade aren't correct. Maybe I'm missing something here?

I only had virgin installed last week. 

Absolutely baffled. 

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Nope. I got myself a really good deal on O2 and applied through the O2 app and got the data and speed boosts

A friend, already on O2, did the same and got the benefits. So not just new customers 

[Teeks2022]

No didn't think it was. They actually said I could have it if I upgraded my speed from M200to M500 which would have been £10 more. Told them no thanks, I wanted the free data and broadband speed boost, which would have moved me to the next speed level M350 package. Which is what the free offer is. Just cut me off at that point. Just cannot get an explanation as yo why. Their help line is a nightmare. Not a good start for me. 

[Teeks2022]

I actually did sign up for the Volt bundle, but then when I came off the phone realised I'd forgot to  ask if there was an extra charge for it. So I phoned the helpline just to make sure it was £31 all in. I was told no, I would have to pay £12 a month to O2 on top, so I said cancel it and move me to the M200 pack so I could stay at £31 a month. 

[Teeks2022]

I was put on the Volt bundle when I first signed up, I should have said

[BenMcr]

What does your My O2 say for the Volt benefits option?

[Teeks2022]

It says I can't have it for one of 2 reasons. Either I already have it, I don't, or virgin broadband isn't available in my area, which it obviously is!

When I rang virgin today they said I could have it, if I upgraded to M500 deal from M200, but that would be another £10. So why can't I have the free upgrade to M350. Its just weird, the whole thing. Shocking customer service. Absolutely shocking.