Virgin Media Community

[pinurmato]

I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?

I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call back the day after, I left it until today & called again

The guy I spoke to said I need to take out a volt package? This doesn’t sound right to me? Doesn’t your package automatically become a volt package when you link the two services?

The option isn’t available in my o2, it just says ‘join virgin media’ but obviously I’m already a customer?

I’m just confused, I don’t know what I should be doing, I’m waiting on an important call but after that I’ll call o2 and see if they can do it from their side?

I was under the impression that you just link the accounts and then you get double data and the next level broadband speed?

[Robert_P]

Hello pinurmato

Thanks for posting in regards to your package, Volt and how the changes work. We appreciate you taking the time to raise this via the forums and welcome to the community.

When you signed up were you advised it was a vault package? Did the agent advise you were eligible for the benefits of Volt and would let O2 know?

Details on Volt can be found here.

Rob