Volt question

[kohalnity]

I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?

I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call back the day after, I left it until today & called again

The guy I spoke to said I need to take out a volt package? This doesn’t sound right to me? Doesn’t your package automatically become a volt package when you link the two services?

The option isn’t available in my o2, it just says ‘join virgin media’ but obviously I’m already a customer?

I’m just confused, I don’t know what I should be doing, I’m waiting on an important call but after that I’ll call o2 and see if they can do it from their side?

I was under the impression that you just link the accounts and then you get double data and the next level broadband speed?

[enlli]

If you have an O2 SIM you are entitled to Volt and don't need a special package from Virgin. I did mine in April

I simply applied through the My O2 app and got it in about 14 days  But if that's  not working 

Message O2 on
(https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.