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Volt package is a Scam…

Joining in

Has anyone else been convinced by a volt package but not been given the full details and now paying for it???

All I wanted from Virgin was their premium GB wifi yet I was propositioned a ‘volt’ package which was cheaper (or so I thought), offering a new customer deal with a ‘free’ o2 sim. Now I don’t know about you but when you hear the word free, you expect it to be as such. 3 months down the line after various additional issues with Virgin, I have just discovered I am in fact paying for a SIM card with o2 that I am currently unable to use as locked into a contract with my current mobile provider. 

The additional stress following an already difficult house purchase has left me feeling extremely upset and out of pocket as I have not budgeted for this. Now I am left to try discuss this with o2 to find a solution… 


Alessandro Volta

Phone Citizens Advice.  If you were sold a package without being made aware of the main terms, then that's mis-selling, and they can offer advice on your rights.  Forum staff usually try and sort these matters out, but it'll help if you understand what your rights are.

Forum Team
Forum Team

Thanks for your post on our Community Forums @A_Fisher, and a very warm welcome to you!

Sorry to hear of the issues with the processing of the sale, that included an O2 sim card.

It would be the case that with Volt you can agree a new O2 deal, or sync an existing agreement with your Virgin Media account and then receive double data on the tariff.

Check out the purple envelope in the top right hand corner for a private message and we'll be able to look into this for you.

Kindest regards,


Joining in

Yes I had the exact same thing gapped to me I am a year in and have paid over £100 to 02 and was basically accused of making up that the sim.was included in the £45 package. I have been with Virgin for years but won't be renewing if I don't get a refund before the contract ends in October 

Too late in the above cases but currently the O2 sim contract is a separate contract and therefore offers its own statutory 14 day cooling off period. 

Current VM broadband only customer. Previously with NTL, Virgin Net, Cabletel, Cable Online. Patiently looking forward to a FTTP choice in my area.
Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Landline via Sipgate. TV via Freeview and smart TV apps.

Hi Lynne8ball,

Thank you for reaching out to us in our community and welcome, sorry to hear that you believed the contract price was inclusive with the O2 Sim, all Volt deal prices and in addition to the Sim and are separate, as advised by  Cardiffman282, when the contract was taken it would have been sent this will show the price and the Sim, at that point you would have had a 14 days cooling off period.



Joining in

Yes I experienced very similar events. Whilst I did not desire a further sim I accepted the package which included a "FREE" sim card. Within days I realised what had been sold to me under false information so I immediately cancelled the upgrade, within the 14 day cooling off period. All to no avail, O2 still took 2 payments. When I complained Virgin was not able to reverse the O2 situation but instead transferred me to an O2 operative who was unable to deal with it. After 2 hours on the phone (between O2 and Virgin the operative cut me off whilst trying to transfer my call. Despite having my number no one called me back.

It appears Virgin have devised a perfect system to "**bleep** off" their valued customers. I will very carefully consider whether to renew next year at the end of my contract.

Others beware this offer is not ethically handled Virgin think it is OK to share your Bank Details with a third party.




Hi RobO31 👋

Thanks for posting and a warm welcome to the Community Forums.

I'm sorry to hear about this experience. None of our packages have a free O2 SIM Card. Instead, you have two separate payments, one for your Virgin Media service and one for your O2 service.

These are both managed under separate Terms and Conditions and these are shown in the Pre-Contract Documents you receive when taking a package with us. We can't support O2 queries via our Community Forums, so it would be best to speak with O2 directly by calling 📞 0344 809 0202.


Reece - Forum Team

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That may be, but only if I knew i was paying it... I have nothing in writing to say I was going to pay. Even had i seen the first payment taken out of my account, this would have been over 14 days later!

Typical reply from someone working for Virgin... Virgin are the most immoral company i have ever dealt with. Promises over the last few months that they will credit this issue back to me and reduce my future payments to counteract the final costs yet nothing ever in writing and nothing showing up on my account.

I look forward to January where i can leave this awful agreement whilst seeking further assistance from 3rd parties to recover my lost money. This is Virgin that have caused this, not me.