Volt not applied

[Mart59]

I joined Virgin Media on 04/10/2022. I was already an O2 Mobile customer and the volt benefits were added by O2 on 12/10/2022. It’s been nearly a month now and I am still waiting for Virgin to do this for my broadband account. Why is this taking so long when it’s supposed to be automatic? How do I get this chased up? Thanks.

[Steven_L]

Hey @Mart59,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your Volt benefits being added to the Virgin Media side of things.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Mart59]

I have not received a pm with regard to this post and the problem is still outstanding.

[Mart59]

I have been a Virgin media and O2 customer since 4th October 2022. O2 applied the volt benefits within 8 days. I'm still waiting for Virgin media to do the same. I've posted the issue on this forum once already, and was promised a pm, but have heard nothing. It seems like a common issue and seems to get resolved once someone else gets involved. Unfortunately that hasn't happened in my case. Could someone please look into this? Thank you.

[John_GS]

Hi Mart59

Thanks for coming back to me.

I'll send you a PM now

Best wishes,