Volt not applied to VM broadband

[DodgyDunk]

Hi

Not received an email from VM re Volt speed boost since opening new o2 account on 15th Sept. O2 benefits have been applied.  Info says "up to 14 days". How do I get this fixed please?

Thanks

[David_Bn]

Thanks for your post on our Community Forums @DodgyDunk, and welcome back!

Can you please confirm what speed you originally signed up for, and what speed you're able to gain when performing  speed test, with the hub in modem mode and using a Cat 6 or above Ethernet cable?

Kindest regards,

David_Bn

[DodgyDunk]

Hi

I’ve been on 200Mbps for ages and I get 220 from an Ethernet connection.

kind regards,

[Chris_W1]

HI DodgyDunk, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with the service and this is not the experience which we want you to have with us. 

I will send you a private message so that this can be looked into further. 

Chris. 

[Chris_W1]

Hi DodgyDunk, thanks for messaging us over PM and we are glad that this is on the way to becoming resolved. Please let us know if you need any further assistance. - Chris.