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Volt not activated

AzzA871
Joining in

Hi. So I’ve got VM BB under my name with 350 meg and my brother has got an o2 sim (same household). He’s activated the volt benefits and he’s getting double data but it still shows not activated on my virgin media account. I’ve tried to contract virgin media and they’ve told me to uninstall and reinstall the o2 app 

 

2 REPLIES 2

Steven_L
Forum Team
Forum Team

Hey AzzA871,

Welcome to the community and thanks for taking the time to post here on the forums.

When did you activate your Volt benefits with O2, it can take up to two weeks for the activation to be fully completed.

Kind Regards,

Steven_L

Activated volt via my o2 months ago. Managed to get it sorted though. Spoke to someone in complaints and only then was it sorted