Volt not activated

[Beachcomber80]

Hi

My wife recently signed up to an O2 Pay Monthly contract based upon the promise of our broadband speed being increased as part of Volt. She is at the same address as me so all should be well. It has been about a month so hoping someone can check what has happened.

Many thanks

Dan

[BenMcr]

What does it say in her 'My O2' for the Volt registration?

[Natalie_L]

Hi Beachcomber80,

Thank you for reaching out to us here on the Community. 

I am sorry to hear you have not yet received the increased speeds, we will do all we can to help. 

Have you been able to check the My O2 app to see if you have opted in for the boosts?

Please do let us know and we will do all we can to help. 

Thanks, 

[Beachcomber80]

Thanks for your help both. 

My wife hadn't opted in as we thought it was automatic. I'll let you know if nothing happens over the next couple of weeks.