Volt not activated on Virgin side

[OateBlate84]

Hi,

I'm a virgin broadband customer and I live with my boyfriend who is an o2 mobile customer. He applied for volt benefits well over a month ago, and they were activated for him on the o2 side on the 16th June. We still haven't had the speed upgrade from virgin (200 -> 350Mbps) yet. I've read this is a common issue with activating volt benefits, and I don't have time to go through the phone on this given how long it's taken to sort previous problems. 

Can anyone help with this please?

Thanks in advance!

[Natalie_L]

Hi OateBlate84, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear the account has not received the boost to the speeds. 

I would be happy to check things from our side but to do this, I will just need to take a few details via private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,