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Volt not activated on Virgin side

Joining in



I'm a virgin broadband customer and I live with my boyfriend who is an o2 mobile customer. He applied for volt benefits well over a month ago, and they were activated for him on the o2 side on the 16th June. We still haven't had the speed upgrade from virgin (200 -> 350Mbps) yet. I've read this is a common issue with activating volt benefits, and I don't have time to go through the phone on this given how long it's taken to sort previous problems. 


Can anyone help with this please?


Thanks in advance!


Forum Team
Forum Team

Hi OateBlate84, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear the account has not received the boost to the speeds. 

I would be happy to check things from our side but to do this, I will just need to take a few details via private message. This will be available via the purple envelope on the top right of this page. 

Speak soon,