Showing results for 
Search instead for 
Did you mean: 

Volt newbie

Fibre optic

Hi guys is the nexflix log in the same as account log in? 

Can you use Netflix in the TV app  ?  Of needs to be in the 360?


I have old home plugs. Are there upgrades in volt package?


Thanks for any help 


Forum Team
Forum Team

Hey Swf, thank you for reaching out today, if you are trying to activate your Netflix you will need to go on your online account go to the Netflix tab and click activate. 

You can login from the 360 app.

We also have some new WIFI pods you can find out more about here 

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

Matt - Forum Team

New around here?

Thanks where is the nexflix option in the account? 


All I can see is this under entertainment



Want to watch Netflix on Stream from Virgin Media? Add it here.


For Virgin TV360 or TiVo, to add it.



Already have Netflix?

Hi Swf, thank you for your posts and replies.

We're sorry to see this confusion with how to activate your Netflix subscription.
Please. follow the steps below to do this:


  1. Sign in to My Virgin Media at
  2. Under the Netflix section, you should be able to see an Activate button
  3. Click the Activate button to complete registration and follow the instructions presented within My Virgin Media

    Let us know if the above works for you, if not give us a shout and we'll be eager to assist further.
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi swf

If the above works I would be very surprised , you will find hundreds of posts here saying it dosen't !!

What you need is an activation email ( from streamingservices) which is the only option that seems to work. Unfortunately even though it is SEVEN MONTHS since VM first encountered the problem of sending it there are still issues with this that involve a long wait for it ( just read some of the many thousand posts on the subject)

Good luck...

Ultimate Volt, 2 x TV360 boxes

There is no suck option     

Where is the nexflix option please.  Exactly? 

Can you give directions and a www. Address ?  


I have one box that says entrainment but nothing to activate in there.   Pls advise.   I'd also be happy for you to just add the £13.99 monthly credit please.  I'd personally prefer that.  Thanks 

Hi there @Swf


Thank you for the update and I'm sorry that you have not been able to find the options via your My Virgin Media profile. 


Can I ask if you received an email at all when you joined with us that gave advise on how to connect your Netflix to your account? 


Thank you again. 

Hi Ashley unfortunately I didn't receive the email, I did look in my junk box aswell. 

And thank you for your help Xxx.   

I'm so sorry to hear this @Swf


I'm going to pop you a PM so we can take a closer look, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thank you.