Volt - double broadband speed - no action 15 days later

[Madelvic]

We've been eligible for Volt benefits for some time and Virgin recognised this when they finally fixed our wifi.

O2 sent a welcome message the next day

15 days later - still nothing from Virgin.  Is this the level of service I should expect?

[Akua_A]

Hi @Madelvic 

Welcome back to our community forums and sorry to hear you have not received your Volt benefits. 

To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

Glad to have been able to help with this @Madelvic We apologise for how long it took to resolve this for you

Please do not hesitate to contact us if you need any further help.

Thanks,