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Volt broadband upgrade has not been applied

smckibben01
Joining in

I was a vigin customer and bopught a sime and ported in my number and was supposwed to get a braodband upgrade - its been weeks and it hasnt happened. I went to the 02 shop and they say they cant do anything its a virgin problem....

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @smckibben01 

Thanks for posting and welcome to the community. 

Sorry to hear you've not had the Volt upgrade. 

I'll send you a PM now to discuss further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @smckibben01 

Thanks for joining me on PM and allowing me to fix this for you 🙂

Please do pop back if you ever need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill