Volt broadband speed

[DAZZAG72]

I have just upgraded to the volt package and my contract says the broadband speed is up to 600mb but I though it was supposed to be up to 1100mb 

[Harley2017]

I thought that too as per Ultimate Volt package advertising!!!

[Harley2017]

 This is what you are advertising and not providing me! Why not? 

[newapollo]

Hi @Harley2017  and @DAZZAG72 

Put your postcode in the box at the top of this page to check if Gig1 is available in your area.

https://www.virginmedia.com/?customer=new 

Also on this page https://www.virginmedia.com/tv  look at the small print under Legal Stuff > Offers >  Ultimate Volt

"Ultimate Volt: Maxit TV, Sky Cinema and Sky Sports (both in HD), Gig1 Fibre Broadband (average download speed 1136Mbps) (available with M350, M500 Fibre Broadband or M600 Fibre Broadband where Gig1 is not available, "

It's possible that there may be capacity issues preventing customers receiving the higher speeds.