Volt broadband speed boost

[Sohaill]

Hi,

How does the Volt broadband speed boost work when you're already with Virgin Media and O2 and take out a new contract with Virgin Media?

Would that new contract get a speed boost to the next available level? So if I took out the M500 Fibre Broadband contract as a Virgin Media and O2 customer would I get a speed boost to the next available level which would be the Gig1 Fibre Broadband?

Thanks

Sohail

[Molly_T]

Hi Sohail, welcome back to the community! Thank you for posting. 

Here's our handy help and information page for VOLT if ever heeded. 

When taking out a VOLT package for the first time, you are automatically upgraded to the Next speed of broadband. 

If you were previously an M500 broadband customer, and you have taken out a VOLT package you would indeed be upgraded to VOLT gig1. 

Have you recently upgraded?

Are you awaiting a speed upgrade following the package change? (IE, are you experiencing lower speeds than expected?)

It can take a few days for the systems to update and for your speeds to go up after moving to a VOLT package. 

If you need us to check the account please let us know and we will send you a PM to confirm a few details!

All the best.