Virgin Media Community

[wackyraces]

Hi

I purchased an O2 SIM only deal in December 2021. My O2 and Virgin broadband accounts matched and the Volt boost was applied.

I've checked my broadband account and noticed that the account states the contract for broadband doesn't end until 20th June 2023. This would therefore mean that when the Volt was applied it was done as a new contract for 18 months

My original contract for broadband was due to expire on 20th June 2022. I'm now unsure as to what to do as my bill will go up significantly in June 2022 according to my account.

Could someone assist at all?

Thanks

[enlli · Accepted solution]

Was the boost applied through O2 or Virgin? 

Your present  BB contract should not alter at all.

Mine was through O2, and apart for the speed going to the next level nothing else has changed.

[wackyraces]

It was automatically applied through O2 after a few days. I never noticed when checking my bills that the contract date had changed.

[enlli]

Think you need to talk to Virgin then as that is definitely wrong.

[wackyraces]

Thanks for confirming. Will speak with Virgin and find out what has happened.
Thanks for your help

[wackyraces]

Have been on chat and adding volt has entered me into a new 18 month contract I have been informed. I certainly would not have added volt had I know this.

[enlli]

---

@wackyraces wrote:

Have been on chat and adding volt has entered me into a new 18 month contract I have been informed. I certainly would not have added volt had I know this.

---

I would question that. Nowhere I can find anything to say that happens

Going to flag this to the team here 

[wackyraces]

Thanks for your help with this, much appreciated

[Nathan_B]

Hi there @wackyraces, welcome back to our forum and thanks for your post.

I'm sorry to see you have had issues with the contract showing as incorrect since having the Volt benefits added on. This is something I can certainly help with. I will send you a PM to confirm your details.

Regards

Nathan

[wackyraces]

Have responded by PM, thank you.