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Volt broadband activation

Joining in

I have been a Virgin Broadband customer since 2015 and recently ordered a pay monthly sim from O2 on the 15th of December 2022.

Volt has been activated on my O2 account on the 23 December so I have double the data but I have yet to receive the Broadband speed upgrade from M500 - 1GB.

- Volt activated and applied to O2 sim since 23 dec 22. All is fine from O2 side

- MyO2 account and VM account same account holder name and address

- Waited the 14 days+ and still not active

- Checked router status and still showing M500 speed


Could someone look into this for me please. 

Thank you Steven


Forum Team
Forum Team

Hi stevenhiser,

Thank you for reaching out to us in our community and welcome, sorry to hear your Volt benefits haven't been added to your Virgin Media account, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.