Volt broadband activation

[stevenhiser]

I have been a Virgin Broadband customer since 2015 and recently ordered a pay monthly sim from O2 on the 15th of December 2022.

Volt has been activated on my O2 account on the 23 December so I have double the data but I have yet to receive the Broadband speed upgrade from M500 - 1GB.

- Volt activated and applied to O2 sim since 23 dec 22. All is fine from O2 side

- MyO2 account and VM account same account holder name and address

- Waited the 14 days+ and still not active

- Checked router status and still showing M500 speed

Could someone look into this for me please. 

Thank you Steven

[Paul_DN]

Hi stevenhiser,

Thank you for reaching out to us in our community and welcome, sorry to hear your Volt benefits haven't been added to your Virgin Media account, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.