Volt benefits

[Daibhidh]

I'm a new customer to Virgin Media - my service was installed on 11th August (delayed from 28th July). I was already an O2 customer.

Volt appears to have been activated in both VM and O2. I am seeing the benefits in O2 (double data confirmed in each of my 3 SIMs) but have yet to see any speed increase in VM. Indeed, when I try to see my broadban package in the My Virgin Media app I get a "Something went wrong" error, "we can't show your package details at the moment". However, using the VM Connect app my Hub5x still has the same DL speed as when it was first installed.

Talking about the VM Connect app leads me to my other issue. The transfer speed is fine if I am in the same room as the hub, or the bedroom above, but elsewhere the coonection/speed is poor (~20Mbps). I am hoping that this can be resolved through the use of Wifi pod(s) and understand that these are a benefit to having Volt - how do I go about arranging this/these?

Thanks, Dave

[newapollo]

Hi Dave,

Instead of using the My Virgin Media app try the browser and check your contract to confirm which package you have and also check the allocated speed .

https://www.virginmedia.com/my-virgin-media

It generally takes up to 14 days for any broadband speed boost to be applied.

The wifi pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however I'm not sure if they will work with the hub 5x.

You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

• Tap Start the scan and then  
• While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
• Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
• When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
• When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

[Daibhidh]

Thanks Dave.

Accessing the webpage confirms that Volt does appear to have been applied to both VM and O2. The reason I am querying this is because it is now the 14th day since installation and I am seeing no speed increase.

   

Clicking on Broadband, to confirm the package, offers something clearly incorrect! I have received my 1st bill which confirms my package as M250. Download Mbps to the hub is 274Mbps, as seen at https://samknows.com/realspeed.

[John_GS]

Hi @Daibhidh 

Thanks for posting and welcome to both the team and Virgin Media. 

Please give the team a call on 0345 454 1111 and they can assist further.

Best wishes.