Volt benefits not applied

[SirClass]

Hi, I recently moved into my new home over a month ago and had been a 02 customer for a year prior. 

I was told to wait a week before applying for Volt upgrades, which work on my 02 phone but not on my broadband package, which still shows M350 instead of M500. I was told it would be boosted, too. I have checked through the 02 pages, and it says it has been applied, but on the virgin media side, I'm still missing this even though I've waited over a month.

[David_Bn]

Thanks for your post on our Community Forums @SirClass and a very warm welcome to you!

Sorry to hear of the Volt benefits not being applied.

Check out the envelope in the top right hand corner for a private message from me, and I'll have this looked into for you

Thanks,

David_Bn

[SirClass]

This issue has now been resolved. Thanks

[David_Bn]

Thanks for coming back to me via private message @SirClass, and I'm pleased that this has been resolved for you.

Do please feel free to come back to us if you have any further issues you need to discuss with our team

Thanks,

David_Bn