Volt benefits not applied...

[nforsyth]

Seems like a common topic, but here we go.... 

I'm a long standing VM customer, but a recent convert to o2.

I've had the text from o2 saying my volt benefits have been applied to my mobile account, but nothing yet from VM - and it's been more than a couple of weeks.

TBH I'm more interested in the free WiFi range extender than the speed boost, but either way, I'd like my VM to catch up.

How do I sort this?

Many thanks. 

[David_Bn · Accepted solution]

Thanks for coming to our Community Forums @nforsyth, and welcome back!

Sorry to hear of the Volt benefits not being added to your account.

Check out the purple envelope in the top right hand corner for a private message from me, so this can be investigated further.

Kindest regards,

David_Bn

[nforsyth]

Just to close this off, David very helpfully messaged me and was able to sort out the volt benefits being applied to my account.

I've got a WiFi pod on the way, and my speed increase has been actioned.

Many thanks 👍

[Chaykin]

I have exactly the same problem and not sure how to contact Virgin Media about it. My Volt benefits are activated on my O2 account (have been for a couple of months now) but not on my VM account... Help?

[Harley2017]

Really glad for you guys who have got this resolved….. I am still waiting…….

[Steven_L]

Hey @Chaykin,
Welcome back to the community and thanks for taking the time to post here on the forums.

I'm sorry to hear of the issues that you're having with your Volt benefits on the Virgin Media side. I have looked into this on our system and the person that you spoke to on your latest call in to the team, the agent has filled a form in that has been sent off to the Volt team to get the benefits added to your account on with us, you should receive an email to confirm that the benefits have been added. Please keep us up to date.

Kind Regards,

Steven_L

[Steven_L]

Hey @Harley2017,

Welcome back to the community and thanks for posting on the forums.

Have you been in touch with the team to discuss this further?

When did you sign up for the Volt package with us?

Kind Regards,

Steven_L

[Harley2017]

Hi Steven

I signed up on the 8th September and I have had various conversations with VM staff. I was assured several times that this issue would be resolved but!!!!

Also was assured by PM that I would get a credit for £10.99 each month until Netflix was fixed. I received my bill today and no credit applied…. I have PM the forum team member about this.

 I have an outstanding complaint regarding these issues. I have absolutely no confidence in VM resolving this. I have been a very satisfied customer for a long time but over the last two years VM has slowly become a very frustrating company (to say the least). Everyone that I have dealt with is polite, friendly and courteous.

Hope you can help

[Chaykin]

It's finally working! Thank you!

[Matthew_ML]

Hey Chaykin, thank you for reaching out and confirming this.

Please do feel free to reach out if you need anything in the near future. Thanks