Virgin Media Community

[Kylian_Mbape]

Hi

02 volt benefits have increased but not my VM broadband.

Just spent the best part of 2 hours trying to sort this via text chat, VM helpline & O2 helpline.  Being passed from pillar to post and would get more sense speaking to my springer spaniel.

My name & address is the same on both accounts......appears to be stuck on the VM side.

Any help would be appreciated thanks.

[Lee_R · Accepted solution]

Hi @Kylian_Mbape thanks for posting and welcome to our community.

Sorry to hear that your Volt speed boost has not activated. And sorry for any concerns this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Kylian_Mbape, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R