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Volt benefits not applied when joining O2

Joining in

Hi. I am an existing VM customer and switched my phone contract to O2 contract in November. The O2 Volt benefits were apllied on 3 Dec but I'm still waiting for the VM speed increase  

Can someone help?



Forum Team (Retired)
Forum Team (Retired)

Hi C1111, 


Thank you for your post and welcome to the forums. 


Sorry to hear about the delay with this. When you activated the benefits - is it possible you could confirm which way you did this? 




Hi - the O2 benefits were automatically applied and this was confirmed by text/email. I can’t see a way of prompting VM other than reaching out to you here. Thanks. 

Hi C1111,

Thanks for coming back to us. Can we just ask if your O2 account and Virgin Media account are registered at the same address?

Kind regards Jodi. 

Hi - yes they are

Thank you for confirming @C1111


I'm going to pop you a PM so we can look into this further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thanks again