on 22-12-2022 11:49
Hi. I am an existing VM customer and switched my phone contract to O2 contract in November. The O2 Volt benefits were apllied on 3 Dec but I'm still waiting for the VM speed increase
Can someone help?
Thanks
on 27-12-2022 09:28
Hi C1111,
Thank you for your post and welcome to the forums.
Sorry to hear about the delay with this. When you activated the benefits - is it possible you could confirm which way you did this?
Cheers,
Ryan.
on 27-12-2022 10:17
Hi - the O2 benefits were automatically applied and this was confirmed by text/email. I can’t see a way of prompting VM other than reaching out to you here. Thanks.
on 29-12-2022 11:06
Hi C1111,
Thanks for coming back to us. Can we just ask if your O2 account and Virgin Media account are registered at the same address?
Kind regards Jodi.
on 29-12-2022 11:07
Hi - yes they are
on 31-12-2022 14:27
Thank you for confirming @C1111
I'm going to pop you a PM so we can look into this further, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thanks again