Volt benefits not applied (VM)

[cw4357]

Hi, 

I moved to a new VOLT 100Mb contract with an O2 sim back in September, where I should have received a speed boost up to 200Mb.

It has been over 14 days since applying the benefits through O2 and I have received the 'Your Volt benefits are now active' email from O2 on 20/09/2022. I have also confirmed that my O2 Sim has had its data doubled.

Unfortunately, it doesn't seem as though anything has changed on the Virgin's side. I've also rebooted the router a few times, but speed tests and my package still say 100Mb.

Is there anything I else I need to do to get my speed boost?

Kind regards

[Lee_R]

Hi cw4357, thanks for posting and welcome to our community.

Sorry to hear you've not yet received your Volt speed boost as per here.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi cw4357, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R
 

[cw4357]

Thanks Lee, all sorted - and I've got the speeds in place now!