Hi,
I've been trying to deal with this issue since September 22nd with O2, but they haven't been any help.
I am definitely eligible for Volt benefits, as another family member in the same household has it and is using the Volt benefits. When I took out a contract with O2, I received an email later that day, saying that the benefits should be activated within 14 days. I've had that happen twice, but that was nearly two months ago, and still nothing.
I suspect it is because the address on Virgin and O2 are slightly different by two words (still technically the same address), but on the O2 account, I cannot, no matter what I do, change it. O2 has been no help with changing it, so maybe I could get some assistance here. I really need the Volt benefits as I am going abroad soon. Essentially, all that needs to happen is two words need to be removed so that the addresses match!
p.s the benefits on virgin media are already active due to my family members contract, i've checked and her address is the same on o2 and virgin media, but i can't change mine to match hers which is weird. I just can't activate it on my o2 side! o2 have suggested contacting virgin media. please helpppp
Thanks
