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Volt benefits not added to account after O2 migration

MIyer
Joining in

Hi there, 
My virgin mobile number was transferred to O2 earlier this month. As part of this move I was told my broadband would be eligible for Volt benefits ( i.e Internet speed upgraded to 1Gig and 3 WifiPods). I am unable to see anything to this effect on either my O2 or my Virgin Broadband account. 

I can confirm that the name and registered address on both accounts is the same. Would appreciate help with this matter. 

 

Thanks 

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hi @MIyer, thanks for reaching out to us on the Virgin Media forums. 👋🏼

Sorry to hear about the issues with the Volt boost not being applied.
I will assist you on this and get this sorted out, I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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