Volt benefits not activated

[Jamsandwich]

Hi,

My volt benefits were activated by o2 on the 28th of July but they have still not been activated by Virign media.

I am expecting to go from 100 to 200mbps but have not yet recieved this boost. o2 however have doubled my data.

Can this be fixed?

Edit: To clarify I initially activated my volt benefits on the 21st of July so it has been over 14 working days since.

Cheers,

[John_GS]

Hi @Jamsandwich 

Thanks for posting and welcome to the community.

Very sorry to hear your Virgin Media Volt benefits are not active.

I'll send you a PM now to assist further.

Best wishes.