Volt benefits not activated

[Bernethadayes]

I've been an O2 customer for years and recently set up Virgin Media at my new address. My O2 benefits were activated almost immediately but I'm still waiting for the VM speed boost. I've tried talking to the automated bot on the website but it just sent me on a feedback loop of signing in and asking me to sign in again so I'm posting here in the hope one of the team monitoring the forum can help me 🤞

[Ayisha_B]

Hi @Bernethadayes 👋

A warm welcome to our Community Forums and thanks for your post. 

It can take 14 days for your benefits to be activated.

If it has been more than 14 days, then please respond to my PM so I can help further 😊

Thanks 

[Ayisha_B]

Thanks for your time via PM @Bernethadayes 

I'm glad your volt benefits have been applied now. 

If you need anything else, let me know.