Volt benefits missing from virgin

[philboyduk]

Hi,

My volt benefits have been applied to my o2 account for over 14 days but the Virgin speed boost has still not been applied.  Virgin customer services tell me to contact o2 who tell me to contact Virgin..

Please can someone assist?

[Kain_W]

Hi there philboyduk,

Thanks for your post and welcome to the community.

Apologies for the issues faced, can I ask to clarify has your speed been implemented on the package?

Let us know,