Volt benefits active on o2 but not on Virgin

[hsar]

It's been a few weeks and my volt benefits are still showing as not active even tho they've been activated on o2's side, the home address matches on both accounts so just wondering if there are any other requirements?

[Tom_W1]

Hi @hsar thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

As this hasn't happened after a few weeks please allow me to send you a PM so we can look into things further for you.

Kindly expect the PM to arrive to shortly and respond directly when you can!
Many thanks