Volt activation

[Dazzle1965]

I have been a virginmedia customer for many years and moved from virginmobile to O2 volt some time ago. When trying to access Volt on the O2 app, I get the message as seen in the attached image.

I have spoken to O2 who say that there may be an issue with VM

 Name and address details for both accounts are the same. Additionally, my wife has moved to O2 recently to receive Volt benefits but not sure if she receives them as the main account details appear to be unresolved.

 

[Steven_L]

Hey Dazzle1965,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your Volt benefits being applied to your account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L