Virgin Media Community

[jamesadean]

I was about to leave Virgin media for another broadband supplier, however the retentions team persuaded me to stay based on a deal provided I signed up to o2 mobile.  I was out of contract on my mobile phone, so I decided to do this.

However several days later my account says that I am not volt enabled both on my virgin account and my new o2 account.  The name and address of both accounts match.

Have I been scammed?  I believe I can "change my mind" within 14 days on both virgin renewal and the new o2 account, is that correct?

Thanks in advance!

[Zach_R]

Hi @jamesadean,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that there's been some complications with providing you with the Volt benefits of a package you've agreed to. When did you last discuss this with the team, and what have they advised?

Thanks,