Virgin Media Community

[Lee_W]

Hi 

I'm on the volt deal where we're entitled to a free pod if the download speed is low. I've recorded a speed of 8Mbps in one of the rooms but can't see how we go about getting a free pod. Any advice would be gratefully received.

[newapollo]

Hi @Lee_W 

Please try following the instructions <<< here >>> 

If that doesn't work  you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

A member of the Forum Team may pick this up for you in a day or two.