Virgin Media Community

[gretna26]

Hi there,

Ive been having a slow internet problems in one of my rooms so did the Wifi blackspot test on the 'VM Connect App'. I tried it twice to make sure and the max i got was 2Mbps. Being a Volt customer I believe I should be entitled to a POD to rectify this, however no option comes up on the app after testing. am i doing something wrong? thanks, Josh

[newapollo · Accepted solution]

Hi Josh

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

Let me know how you get on. Best,

John_GS
Forum Team

[gretna26]

hopefully im all sorted now, the pop up eventually arrived after rescanning a few more times.
after clicking it and following it through i got sent to the live chat, which after over 3 hours have promised me theres one on its way, but reading messages since on here we shall see...

thank-you for your prompt reply and help, Josh