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Volt WiFi POD

Hi there,

Ive been having a slow internet problems in one of my rooms so did the Wifi blackspot test on the 'VM Connect App'. I tried it twice to make sure and the max i got was 2Mbps. Being a Volt customer I believe I should be entitled to a POD to rectify this, however no option comes up on the app after testing. am i doing something wrong? thanks, Josh

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Re: Volt WiFi POD

Hi Josh

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

Let me know how you get on. Best,

Forum Team

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Re: Volt WiFi POD

hopefully im all sorted now, the pop up eventually arrived after rescanning a few more times.
after clicking it and following it through i got sent to the live chat, which after over 3 hours have promised me theres one on its way, but reading messages since on here we shall see...

thank-you for your prompt reply and help, Josh