Volt WI-FI Boost

[Showman1]

Our Virgin Broadband went live on 9th November.  I was told by the engineer if we haven’t got the speed boost within 2 weeks to contact yourselves.  It’s now been 3 weeks since we went live with Virgin

The household have all had their O2 double data activated on our mobile packages so we know the Volt benefits have been activated

Please could you advise how to resolve this issue?

[Ayisha_B]

Hi @Showman1 👋

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear your speed boost hasn't been applied yet. 

I'd love to help further so will pop you a PM now 📩

Speak soon!