Virgin Media Community

[Andy1982]

Just wondering how long it takes to get the speed boost with volt got double the data on 02 sim but no speeds boost as yet

[Martin_N]

Hi Andy1982,

Thank you for your post and welcome to the community. 

For the Volt speed boost, we do advise up to 14 working days for the boost to take affect. 

^Martin

[Andy1982]

It's been 15 days since install got double 02 data straight away but still no speed boost. I've got the m500 what speeds should it be boosted to.

[Kath_F]

Hi Andy1982, 

Thanks for coming back to us and apologies to hear that the speed boost hasn't been applied yet. 

This is something we can certainly check and get sorted for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Andy1982, 

Thanks for coming back to me and sticking with me via private message too. 

I'm glad I've been able to answer all your queries and explain things fully for you. 

We always take on board all feedback given so we will pass on the feedback you've given too. 

If you have any further issues, you know where we are. 

Thanks,