Volt O2 signal not as per coverage checker data non existent what can I do?

[jskemp76]

Like many, I signed up for volt earlier this year. I wasn’t keen to move to O2 from Vodafone but after doing all of my checks for coverage I signed up. All was good until about 2–3 months ago. Now I get good 4G signal indicated at home and the surrounding area, connection might be good but there’s no data connectivity. 

I’ve tried O2 and they say the area is busy and they’re working on it. However nothing has improved in at least a month. They recommend using Wi-Fi, which is great when at home, but when out and about I literally have no connectivity except for voice calls and sms. 

I really want to push to be released out of the O2 contract as I could get a sim only with the same data from other providers for a good few providers and actually have data connection. I believe this would be justified due to O2 not upholding their side of the contract.

I’m just concerned over what impact it’ll have on the Virgin Media side of the deal. I don’t mind the broadband being stepped down but I don’t want to loose my other discounts.

Anyone have experience of a similar situation or can offer some advice? 

[John_GS]

Hi @jskemp76

Thanks for posting and welcome back to the community. I am sorry to hear of any signal issues.

You'll need to contact O2 directly and they'll be able to assist further.

https://www.o2.co.uk/contactus - best wishes,

[japitts]

---

@jskemp76 wrote:

I’ve tried O2 and they say the area is busy and they’re working on it. However nothing has improved in at least a month.

---

The timescales for adding additional capacity to mobile network sites can sometimes be quite lengthy. Unless a rolling programme is inplace, and therefore planning for a capacity add is already progressed, then you can often be looking at timescales much longer than a month.

[jskemp76]

Hi, thanks for the replies. 
I understand that it takes time to increase capacity, however when I joined o2 I did so after a good deal of research. I checked the o2 website coverage checker, spoke to friends and family local to me. They all returned positive results. So I signed up, and initially I was happy with the data service. 
However I now, after a few months now and on paper receiving good 4G service, my phone shows 80-100%, in reality I’m not getting any data at all.  
I get that additional capacity takes time, however I’m not getting what I signed up for. I understand that faults occur but in this instance the performance of O2 to rectify the issue has and still is woeful,