@archercj wrote:
After my 'probation' period when I switched from Ooomph to Volt I was eligible for an 'upgrade'. I sarcastically say probation period as you have to wait 3 or 6 months before you are eligible. My other contract (with phone) had come to an end so I popped into an O2 store and discussed what was available given I only had a Volt O2 unlimited SIM.
Came out with a new Galaxy Pixel 6 pro phone and downgraded by unlimited SIM to a 30GB one (which is doubled to 60GB with Volt) as O2 can be expensive as an unlimited option. More than happy with that deal.
So I reckon they are flexible but in my case I was getting a new phone contract so maybe not entirley the same as what you are wanting.
Like you I was entitled to an "upgrade" which I applied online via my account an moved to 30 Gb at £15 pm.
All went through with no problems at the reduced rate and it has been increased to 60 Gb with Volt , a big saving on the £27.92 I was paying previosly as part of the Volt package..
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Ultimate Volt, 2 x TV360 boxes