Volt - O2 Activated, Virgin Not

[ShepVakarian]

Hello,

I signed up with VirginMedia on September 21st; I was already with O2 so I qualified for Volt. O2 applied it on their end on September 30th.

Unfortunately I still have nothing from Virgin's side, 25 days later. Everything I've seen says Virgin applies Volt about two weeks after O2 does - is a month more realistic? Or have I somehow fallen through the cracks in the system?

Appreciate any insight!

[Natalie_L]

Hi ShepVakarian, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you have not received your Volt benefits. 

I would be happy to take a look from our side so I am going to pop you over a private message to take a few more details. 

This will be available via the purple envelope on the top right of this page. 

Speak soon,