Volt Benefits

[smassey85]

i have my volt benefits applied to my o2 mobile account, but my virgin media benefits have not been activated. It has been over the 14 days as they advise, how do i go about getting it active?

[Chris_W1]

HI smassey85, thanks for the message and welcome to the forums. 

I am sorry to hear that the Volt benefits have not been activated yet. 

Can you run a speed test and confirm if you are currently getting the correct speed?

I look forward to hearing from you. ^Chris. 

[smassey85]

hi,

im getting the correct speed for my package without volt benefits

[Tom_W1]

Hi @smassey85 thanks for your reply here.

Can you confirm if your O2 address registered shares the same details as your Virgin Media one, and if they're spelt/formatted the same?

Please let us know if this is the case, and if so we can look to intervene manually and add these for you.

Many thanks

[smassey85]

yes the address' are both identical

[Chris_W1]

Hi smassey85, thanks for the message and welcome back to the forums. 

I am sorry to hear that the benefits have still not been added and will send you a PM so that this can be looked into further for you. 

Please look out for the purple envelope. 

Kind regards, Chris. 

[Chris_W1]

Hi smassey85, thanks for the message. 

Thanks for the PM and we are glad that this is now resolved. Please let us know if you need anything further. 

Kind regards, Chris. 

[Chris_W1]

Hi smassey85, thanks for messaging via PM and glad that we have things resolved. 

Please let us know if you need anything. 

Kind regards, Chris.