Virgin Media Community

[D4ndouk]

Hi,

I have both a VM broadband account and an O2 pay monthly contract. My VM account says that volt benefits are inactive and I am not receiving the speed boost. When I go to the VM volt help page it redirects to the O2 website which says my benefits are active.

Reading previous posts on this, I have checked that the address is the same on both accounts as far as they can be (O2 auto-fills the address from the house number and postcode, and I cannot find a way to update my VM address).

Can anyone help to activate my VM benefits?

[Kain_W]

Hi there D4ndouk,

Thanks for your post and welcome to the community.

Apologies for the issues faced with the package, when you go to MyVM does the package show as Volt?

Let us know,

[D4ndouk]

Hi, it shows volt is inactive:-(

what can I do to resolve this?

thanks

[Lee_R]

Hi @D4ndouk thanks for getting back to us.

I am sorry to that you're still unable to enjoy the volt benefit on our side. And for any concern this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R