Virgin Media

paulw4ke · ‎14-05-2022

Hi

I received an email on 14th April 2022 informing me that my account is eligible for Volt benefits.

From what I understand this would upgrade my account broadband from 600MB to 1GB.

1 month later this hasn’t happened and I’ve had no update. I have the Hub 4 and had 1GB before my contract was amended a short while ago.

Can anyone please help resolve this? I have tried phoning but no solution has been given.

Thanks

enlli · ‎14-05-2022

Have you an O2 SIM and has that received double data?

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paulw4ke · ‎14-05-2022

Yes I have. My data doubled with o2 around that same time, no problems that side

enlli · ‎14-05-2022

Ah, the poorly named Customer Services.

As you have tried them I've put an escalation note to the team here.

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Vikki_M · ‎15-05-2022

Thank you for your post and welcome back to our community.

I will send you a private message now so I can discuss this for you in more detail securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

Vikki - Forum Team

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