Virgin Media Community

[hikehike]

Activated my volt service a few months ago october /November and it still shows as not active, my o2 data has been doubled but nothing as yet on my broadband? As previously mentioned by a previous user 150 doesn't help much and keep saying i need to take a new contract!?? Bit confused as whats going on

[Steven_L]

Hey hikehike,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with getting your Volt benefits added, what have you been advised so far about this issue?

What speed should you have been upgraded to in October? 

Kind Regards,

Steven_L