on 01-08-2023 16:23
I have recently moved house and my Internet coverage in other rooms and also outside. It’s virtually non-existent. I have been told that I require a Wi-Fi pod. How do I get one after trying to phone many times I am still at a loss what to do please help. Thank you
on 01-08-2023 16:48
I hope you are settling in well in your new home.
The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month.
You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one